Definitions

“Agreement” means these Terms together with any plan, pricing, and payment-related terms shown to you at checkout or when you activate Premium (including the subscription fee, billing interval, applicable taxes, and any trial or voucher terms), which are incorporated into this Agreement by reference.

“Service” means, collectively: (a) the website available at qlavist.com and any subdomains of qlavist.com; (b) the Qlavist web application made available through that website; and (c) any Qlavist mobile application(s) we make available for download; in each case, together with all related content, features, functionality, updates, and support services that we provide in connection with Qlavist.

“Content” means all materials made available through the Service, including, without limitation, source code, software, databases and compiled data collections, features and functionality, designs, text, photographs, images, graphics, audio-visual elements, logos, and trademarks.

“Premium” or “Premium Subscription” means a paid (or trial) subscription that provides access to Premium features and/or Premium Content as indicated in the Service.

“Billing Period” means the recurring period for which you are billed for Premium (for example, monthly or yearly), as shown at checkout.

“Consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft, or profession (as used in EU consumer law).

Scope of These Terms

This Agreement governs your access to and use of the Service. By accessing or using the Service, you agree to be bound by this Agreement. If you do not agree, you must not access or use the Service.

Who We Are

The Service is operated by Fussbann Group SARL-S, registered as a SARL-S in Luxembourg with a share capital of €100. The official address of Fussbann Group is 18 Rue Edmond Zinnen, Differdange, 4688. Registered under number B287598, with business permit number 10168928/0. You can contact us at contact [at] qlavist.com.

We reserve the right to change this Agreement from time to time. Only significant changes will be notified on the Service.

This Agreement was initially drafted in English. If any translated version differs from the English version, the English version will take precedence.

Intellectual Property Rights

Unless otherwise indicated, the Service and the Content are owned by or licensed to Fussbann Group SARL-S and are protected by applicable intellectual property laws (including copyright, trademark, and database rights).

The Content may be used only within the scope of the Service as provided. Any use beyond the scope of the Service requires our prior written permission.

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and the Content solely as permitted by this Agreement.

Except as expressly permitted by mandatory law or by this Agreement, you must not, in whole or in part, copy, reproduce, republish, upload, post, publicly display, distribute, transmit, sell, license, modify, translate, reverse engineer, decompile, disassemble, create derivative works from, extract, scrape, or otherwise exploit any part of the Service or the Content without our prior written permission.

Any unauthorized use of the Service or Content may violate intellectual property laws and may result in termination of your access and/or other legal remedies.

Account Registration and Eligibility

To access the Service, you may need to create an account. If you create an account, you agree to provide accurate and complete information and to keep it up to date.

Age requirement. The Service is not intended for users under 16 years of age. By creating an account or using the Service, you confirm that you are at least 16 years old.

Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us without undue delay if you suspect unauthorized access to your account.

Suspension and termination. We may suspend or terminate your access to the Service if we reasonably believe you have violated this Agreement, used the Service unlawfully, or engaged in abuse or conduct that could harm the Service, other users, or us.

Free Access, Premium Plans, Trials, and Vouchers

The Service may offer free access to limited Content. Access to certain Content, features, or functionality may require a Premium Subscription (“Premium”). Where access requires Premium, this will be indicated in the Service.

Premium subscriptions. If you purchase or activate Premium, you enter into this Agreement as it applies to Premium (your “Premium Subscription”). The applicable price, Billing Period, and any additional terms shown at checkout (including taxes and trial/voucher terms) form part of this Agreement.

Billing authorization. If you purchase Premium, you authorize us (and our payment processor, Stripe) to charge the applicable recurring subscription fees using your selected payment method until you cancel in accordance with this Agreement. We do not store your full payment card details.

Trial. Premium may include a 14-day free trial (as shown in the Service). If you do not cancel before the trial ends, your Premium Subscription will automatically convert to a paid subscription and you will be charged the applicable subscription fee at the end of the trial, and thereafter on a recurring basis unless you cancel.

Trial cancellation method. You must cancel a trial using the self-serve cancellation functionality made available in your account settings and/or the Stripe customer portal (as provided in the Service). We do not process trial-cancellation requests submitted by email or other support channels, except where you can demonstrate a technical inability to access the self-serve cancellation method.

Vouchers. We may offer voucher codes that provide Premium access on the terms shown when the voucher is applied. Vouchers have no cash value, may be limited to eligible users, and may not be resold or transferred. We may refuse, revoke, or disable a voucher if we reasonably suspect fraud, abuse, or violation of this Agreement.

Access conditioned on status. Access to Premium features and Premium Content is conditional on maintaining an active Premium Subscription (including successful payment collection where applicable). If Premium ends, access may revert to free access (if available), and Premium Content may become inaccessible.

Immediate access. Premium access is typically made available immediately after purchase or trial activation. This means performance of the Premium Subscription may begin during any applicable withdrawal period; see “Cancellation, Renewal, Refunds, and Right of Withdrawal”.

Cancellation, Renewal, Refunds, and Right of Withdrawal

Cancellation. You can cancel Premium through your account settings via the Stripe customer portal. Cancellation stops future renewals. Unless we state otherwise at the time of purchase, if you cancel after being charged, you will keep Premium access until the end of the current paid Billing Period and you will not be charged again for that Premium Subscription.

No refunds. Subscription fees are non-refundable and we do not provide refunds or credits for partially used Billing Periods, except where required by applicable Luxembourg or EU law.

Right of withdrawal (Consumers in the EU/EEA, including Luxembourg). If you are a Consumer, you may have a legal right to withdraw from your Premium Subscription within 14 days from the day the Premium Subscription is concluded (the “Withdrawal Period”), without giving any reason. After the Withdrawal Period, the statutory right of withdrawal no longer applies.

Withdrawal is different from cancellation. Cancellation stops future renewals. Withdrawal is a statutory right available only within the Withdrawal Period (if applicable). If you cancel outside the Withdrawal Period, that cancellation is not a withdrawal.

How to withdraw. Withdrawal is a statutory right (where applicable) and is separate from cancellation. To exercise withdrawal, you must send us a clear statement that you withdraw from the Premium Subscription within the Withdrawal Period by contacting us at contact [at] qlavist.com from the email address associated with your account. Trial cancellation is not withdrawal. Requests that simply ask to “cancel” or “stop the trial” are treated as cancellation requests and must be done via the self-serve cancellation method described above (unless you can demonstrate technical inability to access it).

Start of Premium access during the Withdrawal Period. By purchasing Premium or activating a trial, you acknowledge that we begin providing Premium during the Withdrawal Period. To the extent permitted by applicable law, you request such immediate performance and acknowledge that, if you withdraw, we may be entitled to an amount reflecting the Premium provided up to the time you informed us of your withdrawal.

Effect of withdrawal. If you validly withdraw, we will reimburse payments received from you for that Premium purchase, except where applicable law allows us to deduct an amount reflecting the Premium provided up to the time you informed us of your withdrawal. If no payment was taken (for example, if you withdraw during a free trial), there is nothing to reimburse.

Failed Payments and Past-Due Accounts

If a payment fails or is not received when due, we (or Stripe on our behalf) may retry the payment using your authorized payment method.

During a failed-payment period, we may restrict or suspend Premium access until payment is successfully collected. We may also cancel Premium if payment remains unpaid after reasonable retry attempts and a reasonable grace period. If Premium is canceled for non-payment, your account may revert to free access (if available) and Premium Content may become inaccessible.

Acceptable Use

You must use the Service lawfully and in accordance with this Agreement. In particular, you must not:

• share, sell, transfer, or permit others to use your account credentials or access to Premium (account sharing is not allowed);

• attempt to bypass paywalls, access controls, or restrictions on Premium Content;

• scrape, crawl, harvest, or use automated means (including bots) to access the Service or Content, except where expressly permitted by mandatory law;

• interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service, our systems, or other users’ accounts;

• use the Service to transmit malware or to engage in fraudulent, abusive, or harmful conduct.

We may suspend or terminate access to the Service if we reasonably believe you have violated this section or otherwise violated this Agreement.

Disclaimer

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, we disclaim any liability for:

• Errors, inaccuracies, or outdated information made available through the Service.

• Service interruptions, outages, delays, or unavailability of the Service.

• Unauthorized access to, or alteration of, our systems, servers, or any stored personal data.

• Transmission of viruses, malware, or other harmful components through the Service.

• Personal injury, property damage, or any kind of losses arising from your use of, or inability to use, the Service.

Nothing in this Agreement excludes or limits liability to the extent that such limitation is not permitted under applicable Luxembourg or EU law.

Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the content, accuracy, availability, or any damages or losses resulting from your use of third-party websites or services. Use of any third-party links is at your own risk and subject to the third party’s terms and policies.

Governing Law, Jurisdiction, and Injunctive Relief

Governing law. This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or the Service are governed by the laws of Luxembourg, without regard to conflict-of-law principles. If you are a Consumer in the EU/EEA, this choice of law does not deprive you of any mandatory consumer protections that apply to you under the law of your country of habitual residence.

Jurisdiction (business users). If you are not a Consumer (for example, you are using the Service on behalf of a business), you and we agree to submit to the exclusive jurisdiction of the courts of Luxembourg in relation to any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement or the Service.

Jurisdiction (Consumers in the EU/EEA). If you are a Consumer in the EU/EEA, the courts having jurisdiction will be determined in accordance with applicable EU consumer jurisdiction rules. Nothing in this Agreement limits any rights you may have to bring proceedings in the courts of your place of domicile, or limits any rules requiring proceedings against you to be brought only in the courts of your place of domicile, where applicable.

Injunctive relief. Nothing in this section limits our right to seek interim, protective, or injunctive relief (including orders to protect the Service, our users, or our intellectual property, or to prevent abuse, fraud, or security threats) in any court of competent jurisdiction. This does not affect mandatory consumer jurisdiction protections where applicable.

Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Fussbann Group SARL-S, including our subsidiaries, affiliates, owners, directors, officers, employees, and contractors, from and against any third-party claim, loss, damage, liability, or demand (including reasonable legal fees) arising out of or relating to: (a) your breach of this Agreement, (b) your unlawful use of the Service, or (c) your infringement of any third-party rights.

Open-source notices

Our Service includes third-party open-source software. The applicable license texts and notices are available here: third-party-licenses.txt .